Refund policy

Due to the nature of our delicate pieces, be it vintage, archival, and independent designer items, all purchases are final sale unless a return is approved, which means you have 7 days after receiving your item to request a return. To be eligible for a return, you must follow the unboxing security card instructions attached to the unopened packaging. Please ensure to record your unboxing experience as a requirement for a return request. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@en1archive.com. Please note that returns will need to be sent to the address given. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any questions at info@en1archive.com.

Damages and issues

Please record and inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Vintage and archival pieces are sold as-is and reflect the natural wear consistent with their age. Condition details are noted in each product description. These items are not eligible for return on the basis of pre-existing vintage wear.

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@en1archive.com.