Refund policy

Due to the nature of our delicate pieces, be it vintage, archive, or independent designer items, all purchases are final sale unless a return is approved. We accept returns only when an error is on our end.

When we accept a return

  • You received the wrong item.
  • The item arrived damaged in transit.
  • The item is significantly different from its listing description and photos.

How to request a return
Record a video of your package and item as you open it, following the unboxing security card instructions included with your order. Email info@en1archive.com within 48 hours of delivery with your order number, your unboxing video and photos of the issue you would like to share. If your return is approved, we will send you a prepaid return label and instructions. The item must be returned in the condition you received it, with all tags and in its original packaging. Items sent back without an approved return request will not be accepted.

Final sale items

  • Pieces found through our sourcing service.
  • Changes of mind, fit or size. Measurements are listed on every product page, so please review them before purchasing, and contact us with any questions.
  • Pre-existing wear. Designer vintage and archive pieces reflect natural wear consistent with their age, and condition details are noted in each listing.
  • Sale items and gift cards.

Exchanges
As we sell every piece as one of one, we are unable to offer exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@en1archive.com.

Questions
Contact us at info@en1archive.com before purchasing if you have any questions about a piece.